Went to The Beacon with a bunch of friends yesterday night, but sad to say, not only was I disappointed with their service and attitude, my friend was even more pissed off by them.
The location was abit hard to find, plus a part of Marina Square was under renovation, it made it even harder to find the place. So, my friend made a call to double confirm the location, and we managed to find it on the other side (nearer to Marina Mandarin side).
The overall ambience is nice, but service was very bad.
Here are the things that happened to me and my friends yesterday night at The Beacon.
1. My friend reserved a table for 6, and yet we only got a table that could at most fit 4 people, and when we asked to change our seats to a bigger one, their staff were undecisive on whether to let us change. Plus, they kept giving excuses like other people have reserved the table, and unable to change it for us. One word to say about their staff is “Inflexible”.
2. Their staff are not well-trained, and information given were very misleading. There is actually 5pcs of Oysters for $5 on Fridays if you were to buy their beer/house wine, and the information given to me and my friend by one of their staff is that for every beer ordered, you are able to get a plate of oysters (5 pcs) for $5, but apparently it is not. We only got to know about it after 1 plate of oysters is served. My friend went to ask another staff for help, but they said that the staff who have given us the wrong information is new, and didn’t knew about it. And from there, they only said sorry (no action to show that they were apologetic), and just went away.
3. Ordered a few finger food and a salad. But sad to say, the Chef Salad which I ordered didn’t came in the end. I was very disappointed as I was looking forward to having some greens besides the finger food. Plus, my friend ordered the pork sausage, and one of their staff could even came to ask us whether the our plate of pork sausage have been served or not. Well, I have worked in the FB service before, and let’s say if you asked a customer if their order has arrived or not, and customer replies no, then at least take the opportunity to say “I’ll check your order status, and ask the kitchen to hurry” something like that, to at least pacify the customer. Sadly, none of these were being done.
4. Requested for chilli sauce, yet I was given another bowl of ketchup. Erm, are you not able to differentiate between ketchup and chilli sauce? The staff who made the mistake could even say that he was sleepy so that is why he made the mistake. Wow, seriously, that is unforgivable!! How could you sleep on the job? No matter how sleep you are, saying that you’re sleepy infront of the customers is A BIG NO!! Plus, prior to that, I requested to another staff to get chilli sauce, but he didn’t came back in the end. Like what is wrong with you guys?
So we ended up leaving the place real early, and headed off to The Study instead, which was much better.
FYI, both the staff and manager were equally bad, because the staff actually told us that the manager was busy, and couldn’t attend to our request when my friend was requesting to see the manager for the bad service. Ended up, another guy came in (not sure if he is the staff or manager), heard our displeasures to the bad service given to us when we’re the paying customers here, and guess what he said. He say that he will take it out from the bill, which literally means that we do not need to pay. I was thinking what was going on as I couldn’t hear properly, until my friend told me the story of the guy telling my friend that he will take the bill out, and he also sort of “snatch” the bill away from my friend. Then my friend left first, and I was still thinking in my heart that probably the staff will give us discount to show their apologeticness. But none of this happened!!! That guy just walked away like that!!
I could totally understand how my friend felt, and I seriously think that the service given to us was very bad!
Yes, atmosphere is good for chilling, and food was okay, but service wise, I won’t really recommend to go there.
To make this sound a better post after my ranting, here are a few pictures.
The bar which looks really nice, and makes the atmosphere cool.
The mediocre oysters. If I want to eat oysters real badly, I would have went for buffet instead….
Hope you will think twice before heading to this place to chill……